In order to ensure the reliability and stability of services, we need to collect your device model, operating system version, browser type, language used, network access method, network quality data, HDSign APP registration account ID, application information you installed, and process information during operation. We will also collect HDSign operation data and software crash data through the Youmeng SDK. We collect the above information from you to ensure the reliability and stability of the application operation. As you are unable to disable the permission to collect the above data, if you do not provide such information, you will not be able to use our services.
3. Types of personal data collected
(1) User-provided content
When you use a third-party account to register as a HDSign member, we will store your third-party user information, including name, email address and language preference in our member center. We will and will only use this third-party user information in the manner described in this privacy policy. You can use the following third-party services to register as a Hand Signed member: WeChat and AppleID.
When you use the service, we will collect the content you create, upload, access or receive from others, including files you upload to HDSign, notes, documents and signing tasks created using HDSign, etc.
(2) Information collected through devices
The data we collect includes IP addresses, device-related identifiers, browsers and devices used. Type, operating system, network service provider, Internet protocol address, and device event information, including: downtime or crash records, system activities, and other related records generated by the server itself. Our System may also use cookies to improve user experience.
(3) In order to use this service, you must provide certain categories of data to us, including personal data provided in order to register as a HDSign member. If you fail to provide certain categories of data upon request, we may not be able to perform our obligations under the contract.
4. Collection purposes and processing and utilization methods
(1) Providing services
We will use the collected data to provide services, including: when you use HDSign to perform signing tasks, record detailed information about electronic documents and electronic signature workflows, when you submit comments or ask questions, we We will communicate with you through your contact information. We process this information to provide services in accordance with our contract with you.
(2) Personalized services
We process the data collected to understand how our users use the services and resources we provide and provide personalized services. We process this data for the legitimate interest of improving service quality, and also for the legitimate interest of ensuring that you receive personalized services.
(3) To improve our services
We may process the information collected through research and analysis. This is for our legitimate interests to improve service experience, increase service security and stability, and to ensure that you receive safe and continuously improved services.
5.How third-party services can obtain your personal information
You agree and understand that in order to provide better services, our products may integrate or integrate third-party services, including SDK.
(1)Using SDK name: Youmeng+SDK
| Business scenario |
Collection purpose |
Collection methods |
Personal information field |
| statistical analysis |
Collect operational data and software crash data from HDSign, provide statistical analysis services, and calibrate the accuracy of report data through geographic location, providing basic anti cheating capabilities. |
SDK collection |
Device Mac address, unique device identification code (IMEI/Android ID/IDFA/OPENUDID/GUID/ICCID), device serial number SIM card IMSI information, running process information |
6. User rights
(1) You can use the "Contact Us" page of our system to make inquiries, request to read, make copies, supplement or correct, and request suspension. The right to collect, process, utilize, restrict use, or delete your personal data.
(2) When you request HDSign to stop or restrict Hand Signed’s collection, processing, use, or deletion of your personal information, depending on the content of your request, we may not be able to continue to provide services or provide a complete service experience.
7. Security protection
We will adopt appropriate data protection, storage and processing mechanisms and data security measures to prevent your personal data and transaction information from being stolen, tampered with, damaged, lost or leaked.
8. Retention Period
(1) You can modify or delete most of the personal information stored in your HDSign account, including files you upload to notes and documents you create using HDSign.
(2) HDSign account information: HDSign account information includes your email address and name, which will be stored until you delete your HDSign account or your HDSign account expires for any reason. If you wish to delete or deactivate your HDSign account, you may contact our customer service team at email. Please note that once you delete your HDSign account, the files stored in HDSign's cloud will be permanently deleted. Once you delete your HDSign account, you will no longer be able to use any HDSIgn products and services with that account, and you will not be able to restore your original account data.
(3) HDSign product signing task data: If you use HDSign products to perform signing tasks, the deletion of such signing tasks (including personal information) should obtain the prior consent of the relevant person (if any). Otherwise, we may choose to continue to preserve the data in such signing tasks to protect the interests of the relevant person. HDSign is not responsible for preserving the signing task data. Users should download and save the relevant data after completing the signing task. After the relevant persons in the signing task stop using HDSign products, we may choose to proactively delete such task data.
9. Data Sharing and Disclosure
We will not share users' personal information with any third party unless the following
(1) Sharing
You agree that we share your personal information with affiliated parties who support our functions in order to provide you with services. These supports include providing us with infrastructure technology services, payment services, data processing, and affiliated parties who support our functions have no right to use your personal information for purposes unrelated to the purposes stated in this privacy policy; If you want to change the purpose of processing personal information, they will obtain your authorization and consent separately. We will not currently share your personal information with any third party other than affiliated parties. If you wish to share your personal information with any third party other than affiliated parties, we will seek your consent separately.
(2) Assignment
We will not transfer your personal information to any company, organization, or individual, but in the event of a merger, acquisition, or bankruptcy liquidation, if there is a transfer of personal information, we will inform you and require the new company or organization that holds your personal information to continue to be bound by this personal information protection policy. Otherwise, we will require the company or organization to seek your authorization and consent again.
(3) Public disclosure
We will only publicly disclose your personal information with your explicit consent, or based on legal provisions or legal requirements from administrative or judicial authorities.
In cases where it is required by law, administrative or judicial authorities to provide your personal information, we may publicly disclose your personal information based on the type and disclosure method required. Under the premise of compliance with the law, when we receive the above disclosure requirements, we will require the corresponding legal documents, such as subpoenas or investigation letters, to be issued. We will carefully review all requirements to ensure they have legal basis and are limited to data obtained by law enforcement agencies for specific investigation purposes and with legal authority.
10. How do you manage your personal information
During your use of the HDSign, you may access, correct, delete your personal information, and exercise the right to change the scope of authorization and consent, as well as cancel your account. Your opinions will be promptly addressed.
(1) Access your personal information
You have the right to access your personal information, except in exceptional circumstances stipulated by laws and regulations. If you want to exercise data access rights, you can click the "Settings" button to access after logging into the HDSign app. If you are unable to access your personal information on your own, please contact customer service for assistance.
(2) Update your personal information
When you discover errors in the personal information we process about you, you have the right to request us to make corrections. You can also click on the "Personal Avatar" icon to correct it yourself. If you are unable to make corrections on your own, please contact customer service for correction.
(3) Delete your personal files
For the file data you upload and receive, you can delete it yourself through our product page. In the following situations, you may request us to delete personal information, except as otherwise provided by laws and regulations:
a. We collect and use personal information in violation of laws and regulations or agreements with you;
b. If we violate laws and regulations or our agreement with you to share or transfer your personal information with a third party, we will immediately stop sharing or transferring it, and notify the third party to delete it in a timely manner;
c. If we violate laws and regulations or agreements with you by publicly disclosing your personal information, we will immediately cease such disclosure and issue a notice requiring the relevant recipient to delete the corresponding information;
d. You no longer use our products or services, or you cancel your account, or we terminate services and operations.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us in accordance with the provisions of laws, regulations, and standard documents, and require them to delete it in a timely manner, unless otherwise provided by laws and regulations or with your independent authorization.
When you delete information from our service, we may not immediately delete the corresponding information in the backup system, but we will delete this information during backup updates.
(4) Change the permissions you have authorized and agreed to
You can contact us through the mobile permission settings or the methods specified in this privacy policy to change the scope of consent or revoke your authorization.
Please understand that the HDSign app may require some permissions to be enabled and necessary personal information to be collected in order to achieve certain services. When you withdraw your consent, we will no longer be able to provide you with the services corresponding to the withdrawal of consent, but it will not affect the personal information processing services previously conducted based on your authorization.
(5) Cancel account
You can complete the account cancellation operation on your own within the HDSign app, or contact us through the methods specified in this privacy policy to cancel your account. We will delete your account within fifteen working days after verifying your identity.
Customer service email: appstore@njlianqian.cn
Your cancellation of the above account is irreversible. We will cease to provide you with products or services, collect your personal information, and delete or anonymize personal information related to your account at your request, except as otherwise provided by laws and regulations or required by regulatory authorities.
11. Modifications to the privacy policy
(1) Due to the rapid development of science and technology, HDSign may update this privacy policy from time to time to reflect changes in legal, technological or business developments in accordance with relevant legal provisions. You agree that you are responsible for regularly reviewing this Privacy Policy. Your continued use of HDSign or services means that you agree to accept the updated Privacy Policy. If you do not agree to the terms of the updated Privacy Policy, please do not continue to use HDSign or services.
(2) When we update our privacy policy, we will immediately publish it on HDSign’s system and notify you through the app as soon as possible.
12. Right to lodge a complaint
You have the right to lodge a complaint with the competent authority in your country. If you have any concerns about the way we handle your information, we sincerely hope that you will contact us first before contacting the competent authorities so that we can have the opportunity to assist you in improving the relevant issues.
13. Contact us
You may contact us if you have any enquiries or feedback on Our personal data protection policies and procedures, or if You wish to make any request, in the following manner:
Email Address:appstore@njlianqian.cn
This Privacy Policy applies to all personal data we collect.